Worst customer service - Complaint about Shpock - A Spokesman Said

Worst customer service

Complaint about  Shpock  | ANSWERED


Shpock

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No. 36 of 842 in Shopping

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Karishma Tanna

03/08/2017

Worst customer service

Complaint about Shpock

I made an account on shpock few days back n then listed a few items for sale n my items werent coming up on discover whts new in ur area so just out of curiosity to knw whts happening to my account i messaged them they didnt reply fr a week n then i called them n they say sorry ur account has been blocked so we cant do anything I m like this is the first time i m using shpock n u say im blocked why? They say we see a connection between u n the previous owner of the phn n they just disconnect the phone when im still speaking n whn in convo i asked them to transfr to a supervisor they say no supervisor on site as i m the only one in the office Wht a lie can i the whole call centre of shpock be only 1girl with no manager Worst customer service

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Shpock Team | 04/08/2017 09:26 | VERIFIED

HI Karishma, We are sorry you feel this way. We block each item or account we consider to be not in line with our Terms & Conditions without notice. For further information, please consult our T & C's here: https://en.shpock.com/terms/ Kind Regards Your Shpock Team

Karishma Tanna | 04/08/2017 09:35

Ive already done that n i told u all before tht i am using shpock fr the first time how can i violate things But ur customer service agents are just of no good Kindly recheck i am ur new first time user


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