Got a text to say no ones in, but someone was in. - Complaint about DPD - A Spokesman Said

Got a text to say no ones in, but someone was in.

Complaint about  DPD  | ANSWERED


DPD

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Michael Hollywood

03/08/2017

Got a text to say no ones in, but someone was in.

Complaint about DPD

Got text saying no one is in. But I was in. As soon as I got the text. I rushed outside and no dpd van in sight. So what happened? The block of flats I live in has a lift, if driver rings buzzer I would hear it. Or is it too technical to use. I have a car park, and only live on first floor. So even if the lift was broke he or she wouldn't have to walk far. Other delivery drivers manage the complicated task of buzzing my flat. There is a reason I ordered next day delivery. It is because I work every other day. So now my girlfriend has to stay in and wait for my parcel. These 1 hour time slots are great and so is ability to track driver. But where did he go in that 15 minutes my parcel was expected?

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Andy Webb | 11/08/2017 09:14 | VERIFIED

Hello Michael, I am very sorry but based on what you have said, it appears that the driver attempted the wrong address on this occasion. I am very sorry for this and the mis-leading text that was sent following the error. Please email you parcel number to our team, [email protected] and we will look into this for you (Amy)


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