ParcelHero

1.00 stars

60 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Want to resolve an issue with ParcelHero?

Make a complaint


Or simply share your experience

Write a review

Charlotte's complaint against ParcelHero

Charlotte Fairall

04/01/2017

Never collected parcel and charged more money

Complaint against ParcelHero

arranged for my parcel to be collected yesterday and stayed in all day waiting, no one ever turned up. I messaged someone via support service who was very unhelpful. I phoned your office this morning and asked for this to be sorted. The person I spoke to was so unhelpful again and saying it will be collected at some point and I could cancel. I explained I did not want to incur any more charges and he said to send an email. I cannot believe that your company is still running with such an appalling service. I have just cancelled my order and it states I have been charged £5. I am not willing to be charged any money for a service I did not receive. I would like a full refund and I will be informing my bank I don't authorise you to take any money. I would like a response to this tomorrow as I am extremely angry by such awful service. I will take this further if I don't get it response!!! My tracking number was 3831910415650475

  • supporters 0

ParcelHero has not yet responded

  • Comments (0)
400 characters

59 other reviews of ParcelHero


loader