1.00 stars

60 Reviews

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Charlotte's complaint against ParcelHero

Charlotte Fairall


Never collected parcel and charged more money

Complaint against ParcelHero

arranged for my parcel to be collected yesterday and stayed in all day waiting, no one ever turned up. I messaged someone via support service who was very unhelpful. I phoned your office this morning and asked for this to be sorted. The person I spoke to was so unhelpful again and saying it will be collected at some point and I could cancel. I explained I did not want to incur any more charges and he said to send an email. I cannot believe that your company is still running with such an appalling service. I have just cancelled my order and it states I have been charged £5. I am not willing to be charged any money for a service I did not receive. I would like a full refund and I will be informing my bank I don't authorise you to take any money. I would like a response to this tomorrow as I am extremely angry by such awful service. I will take this further if I don't get it response!!! My tracking number was 3831910415650475

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