1.00 stars

60 Reviews

GBP silhouette


Paul's complaint against ParcelHero

Paul Turrall


Over Charging

Complaint against ParcelHero

I booked a collection on the parcel hero website entering the correct sizes and weight of the shipment, paid the £30 which I thought very reasonable. 10 days after receiving the shipment parcel hero are asking me for an extra £108.85 as they say my shipment was bigger than I stated. I have sent them proof of the dimensions using pictures with a tape measure but they won't accept the proof as it is not packed up in the same cardboard as it was on the day. The reason I did not keep the cardboard as it was left on my patio in the rain and was soaking wet.

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ParcelHero has not yet responded

  • Comments (4)

Nishe Patel | | VERIFIED

HI Paul Can you advise how you got on I have exactly the same issue I have provided enough evidence and rounded up to the next weight\dimensions of both parcels so enough weight and sizing was more than adequate but still asking for ££ Thanks

Thomas Kett | | VERIFIED

You would be better giving your parcel to a complete stranger in the street and keeping your fingers crossed. You'd probably have more success.

Imran Khan | | VERIFIED

Did you pay the fees in the end Paul ?

Paul Turrall | | VERIFIED

Hi luckily I paid with PayPal so I opened a resolution case and won so had the money refunded. Good luck to other victims.
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