ParcelHero

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60 Reviews

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Carolyn's complaint against ParcelHero

Carolyn maile

16/07/2016

Parcel hero charged me for a delivery then 3 weeks later attempt to charge me more

Complaint against ParcelHero

After accepting a quote for courioring a pushchair that was based on exact weights measured on callibrated industrial scales, the dimension of the parcel and the parcel hero calculator, parcel hero then email me 3 weeks later stating they will be charging me another £49.50 for the transport of the parcel. They told me that UPS (the courier ) disputes the weight and dimensions, saying the volumetric weight was more. Thereefore UPS had billed parcel hero and now parcel hero were billing me. I queried this and asked for proof from UPS about this discretion. And we're told i still had to pay this and still no proof. I told parwcel hero I was contesting this and then didn't hear anything back. This was around 2 months ago. 2 days ago I recieved another email asking for the monies to be put into their account. Again I've contested it but received a response still insuring this be paid. Again I have emailed asking for proof. What can I do? I am frustrated because I took extra care to use their online tool for weight, used callibrated scales and measures the parcel correctly. If i paid this bill, the postage would have been well over 100£.

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ParcelHero has not yet responded

  • Comments (4)

Minnie Craske | | VERIFIED

I've had the exact same thing happen but my parcels cost nearly £400 to send and they want another £100 for one of my parcels as DHL have audited this as incorrect! I tool great care with my weights and measurements but now cannot provide them with the retrospective proof as the parcel was delivered a while ago to the USA. Having now looked into this, there are a lot of people wity same complaint

Minnie Craske | | VERIFIED

Have you heard any more Carolyn? Minnie

Minnie Craske | | VERIFIED

Carolyn, did you have to pay them in the end? They are threatening legal action from me so would be interested to know what others have done

sb | | VERIFIED

Any news please?
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