ParcelHero

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60 Reviews

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Ashish's complaint against ParcelHero

Ashish Sharma

23/05/2019

Parcel Hero delivery smashed £538.13 sink on delivery and refused to pay any compensation

Complaint against ParcelHero

Parcel Hero delivery smashed £538.13 sink on delivery and refused to pay any compensation. Goods in 2 boxes - in manufacturers packing (a wash basin and vanity box) was booked (#80420224) to be returned back to the supplier. Both packets were packed properly and disclosed the nature of items when booking. The items were collected on time, but they totally smashed the wash basin. Resulting in a total loss of £580 as the supplier could not refund for the sink and the vanity box (they come in pair). I contacted for compensation, they asked me to read the fine prints and exclusion list of compensation. I agree, that you wont compensate if its in the exclusion list, but isnt it your responsibility to deliver the courier WITHOUT SMASHING IT INTO BITS!!! To make it worse, they offered £15 credit (which they didnt pay) in my Parcel hero account as a goodwill gesture (a joke) & no refund of courier charges of £63.94 invoice # 1714047 paid for these items! Are you having a laugh?? POOR SERVICE. BE CAREFUL. NOT RELIABLE.

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  • Comments (2)

Arnaldo Rogano | | VERIFIED

Hello Have recently sent some drumheads from London to Japan using Parcelhero/Fedex My package is 3kg 70cm x 8cm x70cm price was 68 quid 5 to 6 days After been delivered in Japan, Parcel hero sent me a email saying Fedex checked the sizes and they were 180x35x146 and the price to pay was £782 extra Are you kidding me???? Very dodgy !!!!! Thank god the guy in Japan didn't throw the package

Thomas Kett | | VERIFIED

ParcelHero didn't collect, didn't say sorry, didn't make alternative arrangements, have no level of communication except robotic response on chat line. Owner should sell his Bentley now and move back to small village in the country before forced to. Metaphorically speaking, ParcelHero should be put into one big Nutrabullet. This company is openly fleecing the public and should be disbanded now.
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