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Ashish's complaint against ParcelHero
Parcel Hero delivery smashed £538.13 sink on delivery and refused to pay any compensation
Complaint against ParcelHero
Parcel Hero delivery smashed £538.13 sink on delivery and refused to pay any compensation. Goods in 2 boxes - in manufacturers packing (a wash basin and vanity box) was booked (#80420224) to be returned back to the supplier. Both packets were packed properly and disclosed the nature of items when booking. The items were collected on time, but they totally smashed the wash basin. Resulting in a total loss of £580 as the supplier could not refund for the sink and the vanity box (they come in pair). I contacted for compensation, they asked me to read the fine prints and exclusion list of compensation. I agree, that you wont compensate if its in the exclusion list, but isnt it your responsibility to deliver the courier WITHOUT SMASHING IT INTO BITS!!! To make it worse, they offered £15 credit (which they didnt pay) in my Parcel hero account as a goodwill gesture (a joke) & no refund of courier charges of £63.94 invoice # 1714047 paid for these items! Are you having a laugh?? POOR SERVICE. BE CAREFUL. NOT RELIABLE.
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Arnaldo Rogano | | VERIFIED
Thomas Kett | | VERIFIED