1.00 stars

60 Reviews

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David's complaint against ParcelHero

David burns


Stil awaiting delivery

Complaint against ParcelHero

Parcel was supposed to be delivered on Wednesday. Waited in all day. Phoned parcelhero at 4.00pm. Was told it would definitely be delivered by 6.00pm. Rang again 6.00pm and was told it would arrive by 7.30pm! Needless to say it didn't arrive. Phoned 8.30 next day (Thursday) and was told it would definitely arrive before 6.0pm. At 10.30am a note appeared on the tracking page to say that they had tried to deliver the parcel but I had refused it! Absolute lie. No attempt made to deliver and I have CCTV to prove it. Rang them again, no explanation given and no apology. Told it couldn't be delivered until next day (today) but that the driver would be told to deliver first thing this am. After making 4 phone calls I've finally been told it will be delivered between 4 and 5pm! In the meantime a note has appeared on the tracking page to say that I've requested delivery to an alternative address. More bullshit. This company are a bunch of liars. Avoid at all costs. D. Burns

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