ParcelHero

1.00 stars

60 Reviews

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T's complaint against ParcelHero

T J

20/01/2018

This company is ABSOLUTE garbage

Complaint against ParcelHero

This company is ABSOLUTE garbage. I'm disgusted by the way they have handled my claim. I had very valuable personal belongings shipped overseas to the US. They lost the package somewhere in Memphis, TN. I opened a claim with them and after much back and forth they decided they weren't going to do a damn thing about it. I couldn't believe how unaccommodating they were. The package was lost at a FedEx facility so after speaking with FedEx they said they'd be happy to help me with a claim but they required a waiver from Parcel Hero to do so. The incompetent customer assistant refused to give me a waiver and then refused to give me any phone number to a more senior staff member to try and resolve this. They're absolutely horrible, don't EVER use them for anything you value getting back.

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