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Clive's complaint against ParcelHero

Clive Davies


Vanishing Trick by Couriers from Hell

Complaint against ParcelHero

Without doubt the most unreliable, incompetent, shambolic and inept courier agency I have dealt with. Promised delivery on the 21/12 (Even confirmed that delivery was on schedule for the 21/12 by sending email on 22/12 - obviously have access to a time machine!) Failed to deliver and then sent message saying "Carry Over - Address Query" The address has been used to send letters for many years and the property could be found using Googlemaps, so this incorrect. We then gave further address detail and since then the parcel has not been found. ParcelHero, when they manage to answer emails, blame Hermes, Hermes say that ParcelHero must be contacted. I strongly advise anyone who may be thinking of using Parcelhero to check out a few online review sites and you will see that I am not alone in having problems with delivery and after sales service. I wish I had checked reviews before making the mistake of using ParcelHero/

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