Yodel

1.00 stars

151 Reviews

GBP silhouette

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Harriet's complaint against Yodel

Harriet Bury

02/01/2016

CANNOT GET MY PARCEL FROM YODEL

Complaint against Yodel

A CARD WAS LEFT SAYING WHERE AND WHAT TO DO TO GET IT EITHER RE-DELIVERED OR TO COLLECT. MADE ONLINE (BECAUSE YOU DO NOT GET ANY OTHER CHOICE) DELIVERY DATE...THE PARCEL DIDN'T ARRIVE. I HAVE TRIED NUMEROUS TIMES TRYING TO 'CHAT' TO TOTALLY USELESS 'ADVISORS!' WHO EITHER DO NOT REPLY TO THE SIMPLEST REQUESTS OR THEY TELL YOU THEY ARE SINGING OFF WITHOUT DEALING WITH SOMETHING A 5 YEAR OLD COULD! I ACTUALLY GOT THROUGH TO A HUMAN BEING (MUST HAVE BEEN A MISTAKE!) WHO GAVE ME ANOTHER DATE FOR DELIVERY..THE PARCEL DID NOT COME ON THAT DATE . I WAS TOLD BY ANOTHER USELESS 'ONLINE ADVISOR' THAT I COULDN'T COLLECT MY PARCEL BECAUSE OF WHERE I LIVED YET THE DEPOT IS JUST 6 MILES AWAY!! WHAT THE HELL COMPANY IS THIS? I AM BEYOND FRUSTRATED. THIS COMPANY MUST BE AVOIDED AT ALL COSTS THEY ARE TOTALLY USELESS IN EVERY WAY

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