Yodel

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Michael's complaint against Yodel

Michael Cole

14/10/2015

Cat flap Forced open and Broken

Complaint against Yodel

My partners package arrived on Tuesday 13/10/15 and was forced through our cat flap which is now broken. We have a specific cat flap for our cat to get in and out which cannot be opened unless the chip on his collar is close which is very expensive. Please see link for our cat flap: http://www.petsathome.com/shop/en/pets/cat/cat/cat-flaps-and-gates/white-4-way-magnetic-locking-cat-flap-400. I don't expect to come home and find any damage to my property through carelessness from your delivery drivers. Clearly nobody was at home and a note was not left on the order saying force through the cat flap if nobody was home. Shocking behaviour!! I expect to be fully reimbursed for the cat flap and I hope you as a company look at who you are employing and your policy for delivery.

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