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135 Reviews

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Ross's complaint against Yodel

Ross pickering


Cowboy yodel delivery

Complaint against Yodel

Ordered an item got told a deliver date and when tracking it that confirmed it. The yodel tracking said out for delivery but never came that day after waiting in all day until, 9pm as I needed that item ASAP. There is no customer services to talk to and the Twitter team are useless as they never get back to you with any details. After waiting for the second day in the morning it tracked as delivered when yodel hadn't been know where near my house as I have CCTV and they never came. The signed for name was a name I've never heard off at all. Again trying to ring yodel all I got was an automated voice of your item has been delivered. After going to the Sheffield deposit to find where the item is and why it shows being delivered. The supervisor at the depo, he couldn't find the item and spoke to the driver and he admits that he never came on my road and he doesn't know where the item is. I was told to out a claim in to get a refund. After coming home about 2hrs later the driver in question came to my house with the parcel they had lost and it turns out he. Had delivered it to a different address the other side of Sheffield. I find it totally poor service and very odd for it arriving after I had been down to the depo chasing it. Completely poor service

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