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Brandon's complaint against Yodel

Brandon Solomon


Goods not delivered on time.

Complaint against Yodel

Yodel tracking JD0002239313525693 Your order is on the way or maybe not, because I am still waiting – 3 days in. Yodel has disappointed me with poor service delivery. I received messages that the driver could not find my house. I live on a main road in St Albans (Sandpit Lane) and all the Yodel communication clearly shows my location. That was day 1. Cant find my house in 21st century come on. Everybody has a smart phone as a backup if your SAT NAV plays up. Next day I am eagerly awaiting my parcel and I can see the driver is in Sleapshyde because of the tracking provided by Yodel. The communication is very clear, and I am number 8 in the que. I work from home and our dog is in the garden alerting me to any movement at the gate (Beagle great sense of smell – he can smell scents and heads straight to the gate). We also have a door bell as well as motion sensor door bells. Next, I receive an email informing me that the driver left me a slip because no one was home. I was fuming because my son was playing with our dog in the garden being watched by his nan and this driver says that no one is home. I needed this package for Thursday afternoon. Yodel you are the most unreliable delivery service. Train your drivers to make 2 phone calls or send a text. NOT VERY HAPPY WITH YODEL :-( Disgruntled resident of St Albans.

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