1.00 stars

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Valerie's complaint against Yodel

Valerie Wells


Non communication from Yodel courier mobile phone

Complaint against Yodel

Delivery was scheduled to my grandsons house in Plymouth yesterday morning by Yodel. Despite being able to track, it gave a mobile number for the courier. Several calls to this number went immediately into Orange messaging service and despite leaving messages there was no reply, despite sending text asking approximate time for delivery, no response to text either. I have had items delivered by other couriers who gave first class service, I.e. Ringing when 15 minutes or half hour away. Yodel couriers appear (according to online feedback) to be one of the worst in the UK, so many adverse comments and feedback. I am going to write to The Head (Mr Sread) about this as my grandson's son has missed his birthday present.

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