One Delivery

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rosie's complaint against One Delivery

rosie beckford

21/03/2019

food order cold

Complaint against One Delivery

ordered food for myself and my PREGNANT daughter yesterday afternoon to arrive @7 so we could enjoy it watching emmerdale . when the food arrived my daughter told me her mcchicken sandwich was stone cold and didn't want it , i then opened my chicken selects to find the same coldness , i immediately sent a email to the onedelivery manager to my disgust he told me he uses high tech equipment and it is a journey of 6 minutes . As you can see the journey time on the order is 10 minutes , i do not lie as i stated and have since sent 2 emails to manager off one delivery with NO reply , i just want either hot food to come or my money back .. being offered a fiver off my next order is demoralising and i feel saddened a manger would think i would just want a free meal , i hope you can help me resolve this , i have e,mails i can forward . i have also tried head office put its like the number doesn't exist. kind regards Rosie Beckford .

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