One Delivery

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Dee's complaint against One Delivery

Dee Trotman

02/03/2019

Over 2hrs for One Delivery for cold food

Complaint against One Delivery

I placed my order at 14:30 and it took until 16:40 for the food to turn up. The driver did phone after the first 85 minutes to say it was going to be longer but didn’t know how much longer. Said they were the only driver for the area and it’s busy on a Saturday. I asked to text me when they knew, they did and said it would be 15 more minutes, it took a further hour. The driver blamed the restaurant so I feel I’m owed a refund from One Delivery / the restaurant.

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