myHermes

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78 Reviews

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J.'s complaint against myHermes

J. Gill

18/10/2016

Courier hurls neighbour's parcel on to my balcony 3 stories up - neither of us aware!

Complaint against myHermes

This is about a neighbour's parcel delivery that was nothing to do with me but i became unwittingly involved: The neighbour wasn't in to receive parcel. The courier (Hermes?) inexplicably decided to throw the package on to the balcony 3 stories up. Presumably they intended to land it on my neighbour's balcony but aim was so poor it landed on mine. He left a note telling neighbur package thrown on to balcony. I knew nothing of all this - my neighbour asked if I'd had a parcel delivered which at the time, to my knowledge I hadn't. I found the package by accident and have of course let my neighbour know. My complaint specifically is: What on earth is the courier thinking of - hurling a package on to a balcony (with breakable plants and items) 3 stories up? Aim so poor it lands on wrong balcony. Is this a normal delivery method? It's very poor, unprofessional practice. Maybe provides courier with a good laugh, but if this is the sort of service privatised parcel delivery provides it is not just wrong, it's stupid, dangerous and inexcusable.

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