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Michelle's complaint against myHermes
Stolen Wedding Dress
Complaint against myHermes
I run a wedding dress cleaning service from home using couriers to deliver and return dresses to customers. I used myhermes for a whole until one dress got stolen. I received an email from myhermes saying the packaging had been found empty in their depo and they would destroy it. I know I packaged the dress in tissue paper in a large box Sellotaped down then wrapped in bubble wrap and wrapping paper so how could the dress have mysteriously disappeared? I have contacted my hermes over 15 times on the phone, sent numerous emails even managed to contact a manager who promised they would pay for the dress so after sending the original receipt and waiting for it to be verified by the shop I finally received an email saying they would only repay the postage cost. Now after more emails, webchats and phone calls they are refusing to pay or even talk to me.
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Gillby1 | | VERIFIED