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Dani's complaint against iPostParcels

Dani Hassan


Pickup no-show

Complaint against iPostParcels

I booked a pickup for Wednesday 29 December. Since on their website they state customers would be sent a timeslot on the morning of the pickup/delivery I was waiting for that but I never got any. So I started to try and get hold of their so-called Customer Service, both on Twitter and on Facebook because there is no phone number. About an hour in I was asked for the consignment numbers which I provided straight away, and then nothing. For 3 hours just silence. 4 hours in still no update. Called the local depot in Croydon and was promised the parcels would be picked up before the end of the day. 7.30pm came and I was still waiting. Called the depot again and was told the local driver just arrived back there. Then I was told I was in luck and someone would do the pickup within half an hour. 8.30pm came and I was still waiting. Called them again and was told all drivers had gone home for the day. The next morning I was given several excuses ranging from system problem to a wrong driver got the information about the pickup to the usual driver didn't show up and for some reason the replacement driver didn't pick the parcels up. I then cancelled the order at 9.30am on Thursday and yet the UKMail driver showed up at my house in the afternoon. I informed him but was still sent an email the next morning telling me they'd attempt the pickup again. The depot then told me that they were not informed of the cancellation. The service provided by you is absolutely appalling!

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