iPostParcels

1.00 stars

44 Reviews

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Elizabeth's complaint against iPostParcels

Elizabeth Grogan

02/03/2018

WARNING I KNOW I WISH I HAD BUT PLEASE READ BEFORE YOU EVER THINK OF USING THE COMPANY

Complaint against iPostParcels

TOTALLY HORRIBLE EXPERIENCE WEDDING PACKAGE NEVER DELIVERED AND WILL NOW BE DESTROYED I recently used this company to send a wedding present to Thailand. I gave plenty of time. They said 4./5 days delivery. I sent on 25th Jan, to this date it has not arrived. After posting it I started getting comms from the company. Saying variously, the parcel has arrived. The parcel could not be delivered. Asking me to contact them urgently. The only way I could do this was by email and they were not in any rush getting back to me. So weeks went by till I got another series of message. One again saying it had been delivered and another saying it was refused for at delivery. I contact my cousin who was getting married and it was never refuse because it was never delivered. After a while I heard back from them saying I had to pay £53 in duty or the packet would be held by them or destroyed till it was. NEVER AT ANY POINT DID THEY TELL ME I WOULD HAVE TO PAY IMPORT DUTY ON A GIFT - THEIR ONLINE GIFT GUIDE DOES NOT MENTION THIS AT ALL. I arranged for the package to be delivered and the duty to be paid. EVEN THOUGH THEY HAD NEVER TOLD ME I WOULD HAVE TO PAY THIS OR THIS WAS THE REASON FOR THE DELAY. We waited and waited and delivery arranged but never turned up. Now my cousin who is on honeymoon in Europe for a month. I receive another message from them saying I now had to pay £73 to get the package returned to me in the UK!!!! I have already paid £40 for it not to be delivered in Thailand. I think we all know the answer to that one. DO NOT USE THIS COMPANY COMMUNICATION IS IMPOSSIBLE EXCEPT ON THEIR TERMS. IF THEY CHOOSE TO GET Back to you. They do not turn up when they say they will. Do not deliver and send out messages unrelated to the actual situation. MY COUSIN IS MARRIED ON HONEYMOON AND THE HAND MADE BOWLS I SPENT MONTHS MAKING PACKING AND SENDING WILL BE DESTROYED? WHO KNOWS WHAT WILL HAPPEN TO THEM OR WHERE THEY ARE. I would have left no stars below but could not. I left a review on Trust pilot and 5 minutes later they answered!! Amazing since they took weeks before. Guess they care about reviews but not customers. Be warned

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