Royal Mail

4.00 stars

228 Reviews

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Panos's complaint against Royal Mail

Panos Kloukinas


Disappointing GLS service used by Royal Mail

Complaint against Royal Mail

Unfortunately for many EU citizens living in the UK, all international Tracked and Signed letters to many EU countries are handled by GLS. In my case they have failed twice to deliver within 3-5 working days, as Royal Mail promises - in contrast it took about 2 weeks! The funny part is that whenever I have sent ordinary mail, generally arrives in 3 days, because it goes through the national mail service provider of my country. Bad reputation and bad practice for Royal Mail, since they have selected to use GLS, without informing RM customers about. They also own GLS, so they are responsible for this incompetence

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  • Comments (2)

Panos Kloukinas | | VERIFIED

GLS people in Greece just informed me that GLS Germany has replaced air freight services with road transport. Which takes for sure at least 5-7 working days to arrive, plus some time to arrive in Germany, plus some time for local services to deliver, it sums up to more than 2 weeks. This means that Royal Mail know what is going on and are just lying and misleading people when the say 3-5 days

Panos Kloukinas | | VERIFIED

Hurray! Item collected by RM on Sept 21st and left the UK on the 22nd. GLS scammers in Germany registered the item on 24th and it arrived in Greece on October the 3rd, after 8 days! I suppose it will reach its final destination on 4th of 5th, i.e. 15+ calendar days after postage! I understand RM have reasons to be proud of Victorian era, but this is not a reason for a 18th century postal service!
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