Royal Mail

4.00 stars

213 Reviews

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Kay's complaint against Royal Mail

Kay Singh

06/01/2018

[LAPSED] Envelope empty

Complaint against Royal Mail

Hi, i sent a brown envelope with 3 cards, 2 christmas and one wedding with £25 gift voucher in it and when my brother recieved it we got a phone call saying that we recieved the brown envelope and it was open and empty, that is so upsetting, knowing one of your member of staff have taken my cards. I always use the Royal Mail and this has never happened, so i would like my £25 back please. Thank you

  • supporters 0

Lapsed. Kay has not responded in 90 days

  • Comments (3)

Royal Mail Customer Services | | VERIFIED

Thank you for your message. I am very sorry to hear that the envelope you sent to your brother was open and empty when he received it. To allow us to correspond with you, please can you write to us at [email protected] and provide the full details. Thank you. Royal Mail.

Kay Singh | | VERIFIED

User Responded via private message

Royal Mail Customer Services | | VERIFIED

Thank you. Royal Mail.
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