Royal Mail

4.00 stars

228 Reviews

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Mark's complaint against Royal Mail

Mark stimpson

20/03/2016

[LAPSED] Lost card in post for nephew with a small battery inside as a surprise from post service

Complaint against Royal Mail

Medium expensive battery for camera for my nephew who loves deliveries no bigger than a badge with a few small chocolate pieces. Posted approximately Tuesday 15th March from mk10 9fd post box killwinning drive monks ton,Milton Keynes. Going to 24 spruce road,aylesbury,hp197af. Delivery not turned up yet as Sunday 21st march. I am absolutely livid that this has happened and I can only guess that because of the contents this has been possibly stollen or tampered with.i have never had this before and have had no reason to doubt that a small card with nothing no bigger than a badge in it could go missing.from this company.My sorting office is brinklow also in Milton Keynes. Please can you investigate as this item was part of a £50 package. This was a small over site on my part however this is inexcusable behaviour as never have I not had a card delivered ever in all my living days and had high regard for Royal Mail. My first small surprise package for a young man to receive and some thriving low life has dropped to a low level Kind regards Mark

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Lapsed. Mark has not responded in 90 days

  • Comments (1)

Royal Mail Customer Services | | VERIFIED

Good afternoon Mr Stimpson, Thank you for telling me about the delayed item of mail. I'm sorry for the delay. At this stage it is difficult to say what has happened to the item and although delayed , we wouldn't deem it lost as yet. Please keep in touch and if I can help further, please let me know.
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