Royal Mail

4.00 stars

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Lynette's complaint against Royal Mail

Lynette Russell

23/08/2018

Lost parcel

Complaint against Royal Mail

I posted an Ebay sale (Lacoste Polo shirt) at the post office, I have a proof of postage but it didn't arrive. I had to refund the buyer. I sent a claim but because I don't have a proof of value, I only received 6 1st class stamps by way of compensation. I didn't want the full retail value back, but what I'd lost would've been acceptable. I've lost money and now have no polo shirt.

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