Royal Mail

4.00 stars

211 Reviews

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Ebtesam's complaint against Royal Mail

Ebtesam adams

06/05/2016

Losting letters

Complaint against Royal Mail

I'am eBay seller and I have using the Royal Mail Servies to send items to a buyers but It's been loosing 3 items so far since January by the Royal Mail and all items been sent by first class signed for and when I sent the claim form they send me 6 stamps first class only and just to let you know each item it cost me more than £20

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Royal Mail failed to resolve this complaint

  • Comments (2)

Royal Mail Customer Services | | VERIFIED

Good afternoon, I'm sorry to hear that you're unhappy with the outcome of your claims. Please allow me to explain our claims policy for Signed For items. For stamped items a postage refund plus compensation on the basis of actual loss, where evidence of posting and evidence of value can be provided. This compensation is subject to the maximum payable being the lower of the market value of the item and the maximum of £50.00. Postage refund (a minimum payment of 6 x 1st Class letter stamps

Ebtesam adams | | VERIFIED

I didn't my money back and I get 6 stamps instead
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