Royal Mail

4.00 stars

209 Reviews

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Lexi's complaint against Royal Mail

Lexi Cannon

26/10/2017

[RESPONDED] Money stolen out of birthday card.

Complaint against Royal Mail

My daughter received a 10th birthday card from her Grandad which should have contained £30. The side of the envelope has blatantly been prized open and the cash removed. She is very upset, as is he. I'm actually an employee of Royal Mail so am aware of the stealing from cards and the tell tale signs of them being opened our checked for cash. Unfortunately it seems to be happening in sorting offices more and more. Could you please let me know if we can be compensated? Kind regards Lexi

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  • Comments (1)

Royal Mail Customer Services | | VERIFIED

Thank you for your message. I am very sorry to hear that your daughter received her birthday card with the £30 missing. To allow us to correspond with you, please can you write to us at [email protected] and provide the full details. Thank you. Royal Mail.
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