Royal Mail

4.00 stars

224 Reviews

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victoria's complaint against Royal Mail

victoria millington-green

11/08/2016

[LAPSED] non delivery of mail on time

Complaint against Royal Mail

Posted birthday card lunchtime (approx 1.30pm) on Wed 10th August 2016. It cost 64p for a first class stamp, phoned my seriously ill brother on Thurs 11th August 2016 and card had not arrived. Post from box was supposedly collected at 4.30pm , card had to get from Blockley, (GL56) to Tewkesbury, (GL20) , it did not arrive!!! What a B.....y waste of space Royal Mail is. First class it is not - a carrier pigeon could have got it there, it is only 23 miles on country roads!! Normal service - absolutely appalling.

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Lapsed. victoria has not responded in 90 days

  • Comments (1)

Royal Mail Customer Services | | VERIFIED

Good morning Victoria, thanks for getting in touch and I'm sorry for the disappointment this delay will have caused. Although the vast majority of mail will be delivered within our aims, delays will occur from time to time and I hope you will accept my apologies for the upset on this occasion.
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