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A's complaint against Royal Mail
[RESPONDED] Red/white card and delivery
Complaint against Royal Mail
Was expecting a package. Online tracking system said "Sorry, we tried to deliver your parcel on 16-04-2019 but there didn’t seem to be anyone in." but no one had left a red/white card. Without it I can't request a re-delivery online. I therefore decided to physically go to the Acton Delivery Office and collect the package myself with my ID (I had to take time off work to do this). They said my package was there but I couldn't get it because I didn't have the red/white card?!?! and that I'll have to have it re-delivered. When I asked how can I find out why they didn't leave a card to begin with, the clerk said "I have no idea". OK, these things happen, but why should Royal Mail penalise customers for a mistake they did instead of trying to fix the problem? And without even having the decency to offer an apology? I've had several incidents with Royal Mail, but this is enough. If you have an option to use another service please do. Stay away from Royal Mail.
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