Royal Mail

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A's complaint against Royal Mail

A K

18/04/2019

[RESPONDED] Red/white card and delivery

Complaint against Royal Mail

Was expecting a package. Online tracking system said "Sorry, we tried to deliver your parcel on 16-04-2019 but there didn’t seem to be anyone in." but no one had left a red/white card. Without it I can't request a re-delivery online. I therefore decided to physically go to the Acton Delivery Office and collect the package myself with my ID (I had to take time off work to do this). They said my package was there but I couldn't get it because I didn't have the red/white card?!?! and that I'll have to have it re-delivered. When I asked how can I find out why they didn't leave a card to begin with, the clerk said "I have no idea". OK, these things happen, but why should Royal Mail penalise customers for a mistake they did instead of trying to fix the problem? And without even having the decency to offer an apology? I've had several incidents with Royal Mail, but this is enough. If you have an option to use another service please do. Stay away from Royal Mail.

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Royal Mail has responded

  • Comments (1)

Royal Mail Customer Services | | VERIFIED

Dear A K, thank you for raising your concerns via A Spokesman Said. I am very sorry to hear about your package and that you were not happy with your experience when you visited the Acton Delivery Office. To allow us to look into your complaint and correspond please can you write to us via [email protected] Please provide the item reference number, address and item details. Royal Mail.
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