Royal Mail

4.00 stars

228 Reviews

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Robert's complaint against Royal Mail

Robert Doggett

17/02/2020

[LAPSED] Rubbish

Complaint against Royal Mail

Royal mail Tracked and signed, what utter rubbish On the 26th of January i paid for a parcel shipment to my family in China on 5-7 day delivery which included only face masks to protect them against the new corona virus, this parcel was addressed to a place in Sichuan province which is nowhere near the epicenter of the corona virus. The parcel was not seen again until 5th of February this was 10 days after posting, it appeared in Langley Heathrow and is still there. I contacted the Royal mail customer services 4 times, on 3 times i was given complete lies which can be proved by the recordings. The last phone call i was told the truth that the parcel was indeed lost. The point of the matter is, that had the parcel been tracked as it should have it may rightly have ended up with my family long before the outbreak became serious. Never will i use Royal mail again and hope that others will think twice about using this service also. 2020-02-05 02:26 LANGLEY HWDC, Item Leaving the UK 2020-02-05 00:30 LANGLEY HWDC, Item Received by Royal Mail 2020-01-27 10:05 Kingswood Post Office [HU7 3DA], Accepted at Post Office. 2020-01-26 18:10 Sender preparing item

  • supporters 0

Lapsed. Robert has not responded in 90 days

  • Comments (2)

Shell Elliot | | VERIFIED

Should of had a parcel delivered on the 8th July 2020 but got an email saying it was sent to the wrong depot.. Still waiting..If I don't receive anything by this Friday then I'm making a complaint to royal mail

Royal Mail Customer Services | | VERIFIED

Thank you for your posting. I am sorry to hear about your parcel. To allow us to advise and assist, please can you write to [email protected] If you can provide full details about your item it will allow us to assist confidentially. Thank you Royal Mail
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