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Arun's complaint against DX

Arun Kashyap


Irresponsibility and Ignorance with delivery

Complaint against DX

I am expecting my Bio metric Residence permit which is a very important document for me. I was due to receive it on 25/11/2016. But when I tracked my delivery I got to know that they could not find the address! I offered to collect from their office and I was told I could not do that. I rescheduled my delivery for today, 29/11/2016. They had promised to deliver by 5pm and I have been sitting at home all day long and waiting for the delivery and I have not got it. They are not willing to provide the contact number of the delivery person. Where can I complain about this and how can I collect my card? Every call I make to DX office costs me around 3 - 4 pounds. Where can I claim compensation for this and the trouble I have gone through?

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