UK Mail

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Philip's complaint against UK Mail

Philip Greenwood

17/11/2017

Lack of delivery and no way to contact a real person

Complaint against UK Mail

They just haven't tried to deliver a parcel for me to my Brother's house. They are the only carrier who can't find his address. They said they couldn't find it - don't they have sat-nav's? My brothers phone no. was on the documentation to phone if there is a problem - not phoned, a note is on the front door to say if no answer to go around the back - not done. Tried calling the customer help line with numerous numbers, even secret ones on the web. All go to a automated call handling system with 3 options - none of which are relavent and none got o a person. Y thought it was illegal to not have a contact no where you can speak to a person clearly displayed on a UK website. I'm furious - it's nearly a week now and I think they will just leave it at their depot which is miles away for my brother to go to. Seriously poor service. They don't deserve to survive.

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