UK Mail

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Milen's complaint against UK Mail

Milen Hipov

28/12/2016

Purchase not delivered 6 days after scheduled date

Complaint against UK Mail

I made an order on 22 December which had to arrive next day. Their system said the purchase will be delivered on 23. Our street was closed due to an accident (despite that other drivers delivered their items). At the end of the day according to their system the parcel was delivered which was not the case. We tried to contact them they said the depot us closed and they cannot help us. On 23 their system information was changed and we should expect a delivery on 28(cannot understand why not 24 but 28). I tried to contact them again and no reasonable answer. Just telling me they have no infermation. Today 28 December after long waiting they rescheduled the delivery again! Now says 29. They keep changing the date and no delivery!

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