Parcel2Go

1.00 stars

84 Reviews

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Isabella's complaint against Parcel2Go

Isabella Curner

18/05/2017

[RESPONDED] DO NOT USE

Complaint against Parcel2Go

Used the website to send a parcel from the UK to Germany. I needed the parcel to arrive by Friday (latest Saturday) and therefore chose the DPD 1-3 day delivery service. The parcel was collected on Wednesday and did not arrive until the following Tuesday (damaged as well). I am not blaming the damage or delay on Parcel2Go, however when contacting Parcel2Go for a partial refund as my parcel didn't arrive within the agreed time frame I was told that none of the time frames are guaranteed. The person I spoke to was adamant that this is stated through-out the booking processed (didn't spot this information once, I booked via my mobile). I then explained that despite the fact that the time frame may not be guaranteed, I still paid for something I haven't received and requested a partial refund. I was referred back to the point that the delivery time frame is not guaranteed and I am not entitled to a refund. So the end of the story is: I paid a lot of money extra for a timed express delivery and I could have easily just chosen the 4 or 5 + day delivery which were much cheaper. In a way this is extremely misleading to offer such a specific service (1-3 day delivery) just to then put a disclaimer that this is not guaranteed. Why offer in the first place? Again, I am not blaming Parcel2GO for the delay. However, I strongly believe that if I would have booked the service with DPD directly, or any other supplier, this issue would have been handled with differently and probably would have received a partial refund for the service I haven't received. My advice: Don't use Parcel2Go. Go directly to the delivery company and make sure you look out for those apparent disclaimers!

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Parcel2Go has responded

  • Comments (2)

Dianne Fisher | | VERIFIED

Hi Isabella, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally, it’s disappointing to hear stories like yours. Thank you for taking the time to leave feedback — it’s valuable to us and the couriers we work with in helping identify areas for future improvement. If you send your parcel reference number (beginning with ‘P2G’) to [email protected], I’d be more than happy to investigate your order further on your behalf. Dianne Fisher Parcel2Go Customer Services

Dianne Fisher | | VERIFIED

Hi Isabella, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally, it’s disappointing to hear stories like yours. Thank you for taking the time to leave feedback — it’s valuable to us and the couriers we work with in helping identify areas for future improvement. If you send your parcel reference number (beginning with ‘P2G’) to [email protected], I’d be more than happy to investigate your order further on your behalf. Dianne Fisher Parcel2Go Customer Services
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