Parcel2Go

1.00 stars

78 Reviews

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Robyn's complaint against Parcel2Go

Robyn Hyde

25/08/2015

faceless company

Complaint against Parcel2Go

Online order for Parcel2go to collect parcel in London and deliver to Frome. Parcel was collected, but never delivered. Company contactable only by instant "chat" - contacted on numerous occasions, always told they would "look into" it. Eventually I put in claim for lost item, with documentation. That was 6 weeks ago. I have not received compensation, neither have I been contacted by them.

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  • Comments (1)

Robyn Hyde | | VERIFIED

I had a marine pump, value £300, collected by parcel2go from London. It got "lost" . The only way of contacting parcel2go is by instant chat. I put in a claim (a ridiculously difficult process) for the lost pump, with supporting evidence (as if I was the criminal) sometime later received a mail to say I had not sent the documents (which I had) !!! Parcel2go are only agents - don't use them - deal directly with the courier companies.
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