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Frances's complaint against Parcel2Go

Frances Valdes


Lost parcel, and unbelievably incompetent (as if loosing parcel isn't incompetent enough)

Complaint against Parcel2Go

I ordered a collection from my home in UK to go to Chicago: 1) Courier failed to arrive, so I re-booked taking it to a MyHermes shop. 2) The courier arrived after I had taken to MyHermes and two day after should have. 3)They lost the parcel. There are no phone numbers, and with great difficult I managed to raise a complaint. 4) They sent a courier to collect the parcel (the one they had and lost). I told the courier it had been collected a month ago and was now lost. 5) Following this their website closed my complaint stating the parcel was no longer required. 6) I complained again, & was told to file documents proving the parcel was collected and not delivered, even though their website confirmed this was the case. I was given "-6 days" to do this - yes that's right minus 6 days!. 7) Finally they offered minimal compensation because I had failed to insure against their incompetence.

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