Parcel2Go

1.00 stars

84 Reviews

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Robyn's complaint against Parcel2Go

Robyn Greig-Brown

23/04/2018

Lost Parcel and poor customer service

Complaint against Parcel2Go

I sent a parcel to the US guarenteed 3 day delivery via Parcel2Go. The Parcel did not show up. When tracked online it seid it was scanned at a UK distrubution centre and then nothing after that. I attempted to make a claim and was informed via email they were investigating the issue. This continued for 2 weeks. I was thyen informed that the parcel could not be found and that I needed to upload a) proof of sale of the item and b) proof that the parcel never arrived. This I did. I was then informed that my parcel is not eligible for compensation as it is now 'trackable' online. When I attempt to track it it just say for 6 days that it has been scanned in the warehouse. This is just not acceptable. I have had to refund my customer for the cost of the item and postage costs and have lost the item and the cost I paid Parcel2Go for the delivery. There is no contact number for Parcel2Go and the liive chat is just aserious of automated responses. I will never use this company again and woiuld certainly never recommend them to anyone.

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