Parcel2Go

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George's complaint against Parcel2Go

George Mizell

23/10/2017

P2G and the "Dangerous" item

Complaint against Parcel2Go

Booked a parcel to the USA with P2G. The actual shipper was OCS. After two weeks, the parcel was returned. When OCS was contacted, they said the contents were classified as "Dangerous". The parcel contained a hand saw. I've shipped hand saws all over the world and never had this problem. When I contacted P2G for a refund, they charged me £9 for the return because they said I should have looked at their prohibited items list. I had and hand saws were not listed. Nothing like hand saws were listed. P2G's operative acknowledged that saws were not listed, but that saws could come under a possible subsection of their listing and that even though they were not specifically listed, it could possibly be a dangerous item. By that reasoning, a Cricket bat or a ballpoint pen could be "dangerous". When I asked for a contact address or number so that I could escalate my case, none were forthcoming. The only way to contact P2G is through their "chat" line. My conversation on the chat line lasted over an hour and achieved nothing. If you are not satisfied with the flunkie on the chat line, you have no other recourse. A firm that hides behind inaccessibility should immediately ring alarm bells. I did my homework before I sent the parcel. Saws were not listed as prohibited. Their software accepted my booking which included a description of the contents. I did everything correctly, yet I was charged £9 to have the item returned to me through no fault of my own.

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