1.00 stars

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javaid's complaint against Parcel2Go

javaid hussain



Complaint against Parcel2Go

5 weeks after its arrival in Gambia Parcel2Go, or rather Parcel-no-Show, now accept that they cannot find my parcel - so much for tracking. I did not opt for contents insurance - glad I did not as it seems that claiming from them is a nightmare and unlikely to succeed. So to claim a postage refund I now have to provide: Proof of collection Proof of non-delivery Proof of contents value (not claiming for contents) Lets make it as difficult as possible for the customer. They say : 'Don’t worry, though — we’ll still issue a refund on the cost of delivery should your claim be successful.' Why should it not be successful? YOU LOST MY PARCEL!!!! The least you can do is to refund my postage costs promptly. Shameless

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