Parcel2Go

1.00 stars

84 Reviews

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Christopher's complaint against Parcel2Go

Christopher Butcher

28/11/2017

[RESPONDED] Parcel2Go..parcel was damaged on delivery, no compensation.

Complaint against Parcel2Go

Appalling service when things go wrong, extra insurance cover proving a scam. I returned an unwanted bike to its supplier and took out Parcel2go's insurance believing I would have no issues. Bike was damaged during transit and photo was sent to me by supplier. I put in claim and sent photo of damage and received reply stating photo was not clear enough so claim was rejected. This is not true, damage can clearly be seen on the downtube of bike. Sent another photo which they have not bothered to reply to. I cannot find phone number or an email address, they clearly are out there to get out of their responsibilities when things go wrong, pay the extra and go direct to a delivery company.

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Parcel2Go has responded

  • Comments (2)

Dianne Fisher | | VERIFIED

Hi Christopher, So sorry to hear that your parcel arrived damaged. Rest assured we’ll do everything we can to ensure that you get an explanation from the courier as to why your parcel arrived in the condition it did. If you send your parcel reference number (beginning with ‘P2G’) to [email protected], I can find out whether or not we can compensate you for any damages caused. Please note that for full compensation, you’ll have needed to add Parcel Protection to your order when booking. Dianne Fisher Parcel2Go Customer Services

Dianne Fisher | | VERIFIED

Hi Christopher, So sorry to hear that your parcel arrived damaged. Rest assured we’ll do everything we can to ensure that you get an explanation from the courier as to why your parcel arrived in the condition it did. If you send your parcel reference number (beginning with ‘P2G’) to [email protected], I can find out whether or not we can compensate you for any damages caused. Please note that for full compensation, you’ll have needed to add Parcel Protection to your order when booking. Dianne Fisher Parcel2Go Customer Services
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