1.00 stars

84 Reviews

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jose's complaint against Parcel2Go

jose moura


Parcels2go has no customer service.

Complaint against Parcel2Go

Trying to contact parcels2go it’s impossible and frustrating. I send a parcel on 12/03/2019 £48. (TNT direct) Has been return to me 3 weeks later due to no recipient contact number,send another contact number,guess what ?? Too late the parcel is on his way back to me. Send it again on 23/04/2019 £25 (Parcelforce Worldwide)no collected and the driver said that he try to collect the parcel on 23/04/2019 at about 5pm(big lie) as I spend all day at home waiting for driver. Parcels2go claims that they’ve a chat live (not true) they’re impossible to talk to . My parcel still at home today on 27/04/2019. How is it possible that companies like "Parcel2Go" nowadays can exist? No Customer Service, don't deliver what you paid for, of course there is nobody to complain to and yet they are partner with UPS .... How and Why? There is no 'Live chat' on the website, No any contact number! no any way to communication with the customer team support! How can I contact you to get my enquiry on time? You appear to have removed the "contact us" option. Awful service and awful support.

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  • Comments (2)

Melton Electricals | | VERIFIED

Extremely poor customer service.  Im a small online retailer. My usual daily sales was 50-60 parcels a day. Recently my sales increased to over 200-300 items a day.  We use to use Royal Mail but found Parcel 2 go offered Hermes who worked out cheaper for us. The worse decision i made was to use Parcel 2 go. I received an email saying i was now a VIP customer and had quick access to their 24hr chat

Melton Electricals | | VERIFIED

What a lie. Just to keep us happy they sugar coat their lame and atrocious customer service and live chat. Iv requested numerous call backs which they say im eligible for as im a "VIP Customer". What a load of rubbish. Please don't be treated like a dummy by this company. Iv currently got 79 issues i still meed addressing and they have yet to get back to me on 1 despaite me chasing up everyday.
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