Parcel2Go

1.00 stars

80 Reviews

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Constantin's complaint against Parcel2Go

Constantin Johnny

14/01/2019

Sent a new TV and they damaged it in the process, not taking responsibility

Complaint against Parcel2Go

Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text Constantin GB For companies Your review counts! You reviewed Parcel2go Constantin Constantin 6 reviews Star 1 Star 2 Star 3 Star 4 Star 5 7 minutes ago I used parcel2go to send a new TV and they damaged it I used parcel2go to send a new TV to a buyer on ebay, paid insurance for it and shipping fees around 40 £, paid for insurance, there was red flag or anything at all to say even if I pay for it Tvs are on the excluded list, they took my money for insurance and at the end they say it doesn't cover damage. I packaged everything very well exactly as was sold to me be ao. Com, original packaging, all sealed and tight, no error there, when it got to the person I sold it to it had like a hole in the box, like the courier stepped on it or damaged it intentionally, the screen was broken. I contacted the customer service, they have no email, no phone number, meaning twitter, they say they don't cover damage even if they are the ones damaging a new TV, lost 330 £ for the TV and 40£ for shipping and insurance, refunded me about 12£, no words. Morale of the story, never use this company again, I learned my lesson, I ended up loosing the buyer, my time and my TV.

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