DPD

4.00 stars

617 Reviews

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yoran's complaint against DPD

yoran rana

12/05/2017

[RESPONDED] Worst service ever

Complaint against DPD

The worst worst service ever. I ordered phone from 3 and they use DPD as their main delivery service. I missed my parcel for the total of 5 times. The driver didn't even buzz the door nor even contacted my tel no. By the way my door buzzer works completely fine. Every time I miss the parcel and I check the website after that, it says the parcel is back to the sender. I wasted alot of my time reordering from 3 again and again. Just today(12,05,17), I missed one again. Been waiting for it since 9am. I called 3 at 9.10 am and got the delivery slot which was from 9.16 am to 10.16am. checked the live update at 9.25 and it said approximately 15min. And after 5 min I checked again and it says it's on its way back to 3. Quickly I went outside to find the driver and he was already gone and left the card outside in the wet ground. He didn't even buzz the door nor tried to reached me through telephone. DPD please have your drivers trained properly and have them call the receivers contact no if there is no response. And if the parcel is missed, please put an option for the collection at the depot. Don't send the parcel back to its sender after one failed delivery please. I am so angry and furious at the very poor services you provide. And I am also disappointed with 3 as well.... first by choosing you, 2nd there was no option available for me to collect at the 3 store after the order. Ps my first order was 2 weeks ago on sunday and still no parcel In my hand.

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DPD has responded

  • Comments (2)

Andy Webb | | VERIFIED

Hello Yoran. I'm very sorry to hear about the issues you've had with our service. please can you email your parcel number to [email protected] and we will look into this for you - Amy

Andy Webb | | VERIFIED

Hello Yoran. I'm very sorry to hear about the issues you've had with our service. please can you email your parcel number to [email protected] and we will look into this for you - Amy
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