DPD

4.00 stars

617 Reviews

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Abhi's complaint against DPD

Abhi Kokobili-Alexander

19/11/2017

[RESPONDED] 2 suitcases sent, only 1 delivered.

Complaint against DPD

Mon June 26 2017, 2 suitcases were picked up from my UK address. Friday, one was delivered to me in Prague. Nearly 5 months on, many emails/calls and even a visit to the Radlett deport it started it's journey from, I now know that the bag and it's tracking code became separated. Although I have been made to feel supported, I am undoubtedly VERY upset that this bag remains lost in the system. I am confident it left the UK and is highly likely in the Netherlands (the last deport it was tracked to). I have lost many items of sentimental and economic value. Both my daughters' RED Books (health records) were in that bag. My husband's 3rd year PhD research and books, all gone! It is my hope that as there are many items in the bag with our names, it'll someday make it's way back to us.

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DPD has responded

  • Comments (2)

Andy Webb | | VERIFIED

Hi there, I am so sorry that this has happened, please email your parcel number and query to [email protected] so we can look into this for you. (Adele)

Andy Webb | | VERIFIED

Hi there, I am so sorry that this has happened, please email your parcel number and query to [email protected] so we can look into this for you. (Adele)
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