DPD

4.00 stars

617 Reviews

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Danielle's complaint against DPD

Danielle

29/11/2016

[LAPSED] Parcel not delivered

Complaint against DPD

Was told to leave instructions for the delivery person if I wasn't in. I chose the option to leave it in the porch which was fine. The next day I get a text when I'm at work saying no one was in your parcel has been taken to a warehouse where you can pick it up, I get the directions an the parcel is all the way in London! I'm not waisting my petrol to drive all the way out there to get a parcel which was supposed to be delivered to my porch!! They haven't even listened to what I wanted. Even though the option was there for me to leave it in the porch!

  • supporters 0

Lapsed. Danielle has not responded in 90 days

  • Comments (1)

Andy Webb | | VERIFIED

Hey Danielle, Please can you email ([email protected]) so we can get this sorted out for you. Any inflight options should go straight to the driver. Normally options are removed if a retailer asks us specifically no to deliver in a safe place or with a neighbour etc. Since you have the option that shouldn't have been an issue. Simon
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