4.00 stars

617 Reviews

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RoYaL's complaint against DPD



[LAPSED] A joke company

Complaint against DPD

Your Carphone Warehouse order will be delivered on Saturday 27th October, 08:00 - 17:00 as requested. After i paid 5 pounds for my parcel to delivered on Saturday, on their application and on the email is the same day for delivery and i've asked 2 times their call center and confirmed will be delivered today. At 16:00 i chatted again with one of their guys who told me that my parcel will be delivered on Monday because they don't have time to deliver today. This company is just a joke. All of this after the day before i waited just at the door just to find from their message that i didn't was at home.

  • supporters 0

Lapsed. RoYaL has not responded in 90 days

  • Comments (1)

Andy Webb | | VERIFIED

Hello, I am extremely sorry about the poor experience you have had with the service. I am glad to see that this has since been resolved but my sincere apologies for the inconvenience this has caused for you. I hope that further issues can be prevented moving forward. [Simon]
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