DPD

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617 Reviews

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Samantha's complaint against DPD

Samantha Dragunas

09/03/2018

[RESPONDED] All round awful experience

Complaint against DPD

Expecting my Gdads 80th birthday present. Updated the app to leave it in my parcel box outside my front door. Got a notification from the app later on to say it couldn’t be delivered. I rearranged delivery to local shop, the app failed and picked another shop miles away with no parking or accessibility (I’m disabled). 3 times I tried to call, every time on hold for at least 30 minutes before I had to hang up. Finally got through to be told drivers don’t see any updates from the app, hence it wasn’t left in the parcel box and there was nothing to be done about the faulty pick up point. Next day....it’s 2pm and the parcel still hasn’t been delivered to the pickup shop, despite being told it will be there at 12pm. On hold again as I’m typing, for over half an hour. Can’t get through on chat. Total waste of my time and money....over 2 hours on hold now. Awful message telling me regularly that I’ve been leapfrogged to the front of the queue. Utter lies. Listening to this ridiculous message does nothing but increase people’s anger!

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DPD has responded

  • Comments (2)

Andy Webb | | VERIFIED

Hello Samantha, I am so sorry to hear of this experience. It is certainly not the typical standard that DPD strives to achieve and I am sorry you have been able to speak to anyone in an appropriate time frame. Please email your parcel number to [email protected] so we can look into this for you (Amy)

Andy Webb | | VERIFIED

Hello Samantha, I am so sorry to hear of this experience. It is certainly not the typical standard that DPD strives to achieve and I am sorry you have been able to speak to anyone in an appropriate time frame. Please email your parcel number to [email protected] so we can look into this for you (Amy)
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