DPD

4.00 stars

617 Reviews

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Isaac's complaint against DPD

Isaac Burton

26/02/2018

[LAPSED] Another failed delivery by DPD, waste of time!

Complaint against DPD

Only gave one star because I didn't have an option to give zero... this is the third time I have waited in all day, only to have my one hour delivery slot come and go without a peep from DPD - then the dreaded email "we're sorry we missed you"... no card, no doorbell, no phone call, no delivery. I then spend half an hour on the phone with customer service, who can never reach the driver to ask him to return to my address and actually do what he is contracted to do. I'm then being promised they will redeliver the item later in the week... which I'm sure it will fail again as it has the past three times. I am loath to be beholden to such an awful delivery firm regardless of where I order my product from. How is the customer not even compensated for days wasted, time off work taken, failed customer service… I feel sorry for the people in the call centre. DPD should have it's license revoked for operating in what can only be described as utterly disgraceful.

  • supporters 0

Lapsed. Isaac has not responded in 90 days

  • Comments (2)

Andy Webb | | VERIFIED

Hello Isaac, I am very sorry that we have let you down. It is certainly not the level of service that we strive to achieve. Please can you email your parcel number to [email protected] so we can assist you (Amy)

Andy Webb | | VERIFIED

Hello Isaac, I am very sorry that we have let you down. It is certainly not the level of service that we strive to achieve. Please can you email your parcel number to [email protected] so we can assist you (Amy)
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