DPD

4.00 stars

508 Reviews

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Eleanor's complaint against DPD

Eleanor Adams

31/10/2017

[RESPONDED] Cant find my address excuse

Complaint against DPD

So after waiting for my parcel at my house, and it goes past the delivery time slot. Through all this, the delivery status never updates me on what's happening so I'm just giving the driver (apparently named Kevin) the benefit of the doubt. two hours later, and still no parcel I check the website and it's updated with "the driver could not find or gain access to the address" and the time of said update is conveniently 1 minute before the end of my time slot. I'm not happy. My address is not difficult to get to at all, not to mention that there's access. I requested express on my parcel because today was the latest I could wait for it.

  • supporters 0

DPD has responded

  • Comments (2)

Andy Webb | | VERIFIED

Good afternoon Eleanor, I am very sorry for the lack of updates and for the delay to your delivery. Please email your parcel number to [email protected] and we will look into this for you (Amy)

Andy Webb | | VERIFIED

Good afternoon Eleanor, I am very sorry for the lack of updates and for the delay to your delivery. Please email your parcel number to [email protected] and we will look into this for you (Amy)
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