DPD

I have a business account with DPD and I find their services poor when it comes to invoice I was charged £451.69 to send 2 parcels to Germany and Hungary Germany parcel was a seat unit which weighs not more than 15kg and Hungary 🇭🇺 parcels which is just a raincover not more than 1kg just 500 g Was told all because I choose air shipping instead of road shipping this very costly mistake. What I do not understand is why it is so costly when is not even international express shipping item took 4 working days to get to customer when I complain I was told this service take up to 6 working days so will not get credit refund when another agent told me is taken long so he will request for credit for me especially the Germany 🇩🇪 parcel. I feel there rates are not explained properly and you are bound to get trapped into it if you are using the service newly. I complain and no one even care not even my manager bordered like is normal to over charge. Am a small business so I find DPD using their services to over charge the little business a lot of money 💰 very mean and uncaring is a shame as I have asked friends to join in but now I feel very sad and unhappy ☹️ and angry 😡 about their service. Not a happy customer