DPD

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Clare's complaint against DPD

Clare Parker

08/05/2017

[RESPONDED] Check their list of prohibited items otherwise you won't be covered

Complaint against DPD

DPD Online Local have a very long list of items that are prohibited. If you send one of these you won't be covered - even if you buy their own insurance. Active Mobile Phones Outside The EU Aerosol Aftershaves Air Bag Alcoholic Beverages Amber Ammunition Animals Or Organisms Of Any Form (Alive Or Dead) Any Articles (Or Part Of Them) That Are Made Up Of China, Glass, Porcelain, Earthenware Or Other Similar Materials Any Item Containing Petrol (Liquid, Gas Or Fumes) Aromatherapy Oil Art Basin Basins Batteries Beds & Headboards Biological Samples Birds Boiler/Boilers Bottles Bulbs Camera Camping Gas All Types Canvas Print Car Panel Cash, Credit Cards, Debit Cards Ceramics/Figures/Figurines Chainsaw Cheques China/Porcelain Chocolate Christmas Crackers Clock Coffee Machines Computer Monitor/Monitors/Imac Concrete Confectionery Counterfeit Currency Credit/Debit/Cash Cards Crockery/Pots/Pottery Crystal Dangerous Goods Delicate Items Detergent Diamonds Documents Domestic Appliances (Washing Machines, Dryers, Fridges) Driving Licence Drugs (Including Prescription) Engines Fiberglass Fire Extinguisher Firearms Fish (Live Or Dead) Fish Tank Fishing Rods Flammable Goods Food Items Fragile Items (All) Fragrance Framed Painting/Photograph Furniture (Including Flat-Packed) Furs Gearbox Gems Or Gemstones Glass/Glassware Granite Products Hamper Hazardous Goods Hover Board/Swegway/Segway Human Flesh Human Remains Infectious Substances Item Described As "Unknown" Ivory Jewellery Including Watches Juice Kayaks Knives Ladders Lampshades Legal Or Business Documents Lenses Lighter Lights/Lighting/Lamps/Chandeliers Liquids/Creams/Oils Lottery Tickets Machines Magnets Marble Products Mattresses Meat Medical Equipment Microscope Milk Powder (Formula) Mirror Mobile Phone/Mobile Phones With Or Without Sim To Any Address In Turkey/Pakistan/Ecuador Money/Cash/Currency/Vouchers Nail Varnish Oil Ornament Over Head Projector Packaging/Media Packaging Paint Painting/Pictures Passport Perfumes Perishable Goods (All) Personal Items Petrol Or Diesel Tanks (Full Or Empty) In Any Item Pewter Figures Picture Frames Plant/S Poster Precious Metals (Gold/Silver/Platinum Etc.) Print Printer Toner/ Ink Cartridges Projector Real Fur Replica Weapons Resin Scanner Seatbelt Tensioner Settee Sewing/Knitting Machine Shower Screen SIM Cards Slush Syrup Slush Syrup Sofa Spectacles Stamps (Unless Franked) Steering Wheel Stoneware Suitcases/ Flight Cases (Not Acceptable As Packaging) Surf Board Telescope Television Tickets Tiles Tobacco And Tobacco Products Toilets Torches Trees Turntables Tyres Vase Vehicle Bonnet Vehicle Bumper Vehicle Door Velux Vermiculite Board Vouchers With A Face Value Watch Water Weapons Wheels Window Window Frame Wooden Items (Australia) Special Provisions: Amplifiers - maximum parcel compensation value for damages is £200.00, up to £2,500.00 compensation for lost items. Apple Mac - maximum parcel compensation value for damages is £200.00, up to £2,500.00 compensation for lost items. Imacs Are Covered For Loss Only Banjo - maximum parcel compensation value for damages is £100.00, up to £1,000.00 compensation for lost items. Banjo Must Be Sent In A Hard Case. Cello - maximum parcel compensation value for damages is £100.00, up to £1,000.00 compensation for lost items. Cello Must Be Sent In A Hard Case. Guitar - maximum parcel compensation value for damages is £100.00, up to £1,000.00 compensation for lost items. Guitar Must Be Sent In A Hard Case. Macpro - maximum parcel compensation value for damages is £200.00, up to £2,500.00 compensation for lost items. Imacs Are Covered For Loss Only Violin - maximum parcel compensation value for damages is £100.00, up to £1,000.00 compensation for lost items. Violin Must Be Sent In A Hard Case.

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DPD has responded

  • Comments (2)

Andy Webb | | VERIFIED

Hi Claire, If there's anything you would like to discuss with us then feel free to email us at [email protected] Shona

Andy Webb | | VERIFIED

Hi Claire, If there's anything you would like to discuss with us then feel free to email us at [email protected] Shona
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